At BorneoCraft, we believe in rewarding conscious shoppers and protecting their trust.
By joining our free membership, you’ll enjoy exclusive offers and a deeper connection to the artisan stories behind every handmade piece.
Your personal data is treated with care — we’ll never sell or share your information. Shopping with us means supporting craftsmanship, culture, and a platform that puts privacy and people first.
Frequently Asked Questions (FAQ)
Membership Rewards
1. How do I become a member?
It’s easy — just sign up with your email and create an account on our website. Membership is free and gives you access to exclusive perks.
2. What are the benefits of joining?
As a BorneoCraft member, you’ll enjoy Exclusive offers and seasonal promotions, updates on artisan stories, cultural insights, and special launches.
3. Do I need to be logged in to use my member benefits?
Yes, please ensure you’re logged into your account during checkout to enjoy member-only deals and access.
4. Can I transfer my membership to someone else?
No — memberships are non-transferable and linked to your personal email account.
5. Can I cancel my membership?
Yes, you can cancel anytime by contacting us. You can also unsubscribe from emails without closing your account.
6. Can you access my account password?
No — we cannot see or retrieve your password for security reasons. Please keep your login details safe. If you forget your password or need help, feel free to reach out and we’ll guide you through a secure reset process.
Privacy Commitment
1. Is my personal information safe with BorneoCraft?
Yes — your privacy matters to us. We do not sell, trade, or share your personal data with any third parties. Your information is securely stored and used only within our platform to process orders, manage your account, and improve your shopping experience.
2. How is my payment information handled?
All payments are processed through trusted, encrypted payment gateways (Stripe, PayPal, HitPay). We never store your credit or debit card details on our servers.
3. Can you access my password or login credentials?
No — your password is encrypted, and we cannot see or retrieve it. Please keep it safe. If you ever need help accessing your account, we’ll assist you with a secure reset process.
4. Will I receive marketing emails?
Only if you choose to subscribe! You can update your email preferences anytime. We respect your inbox.
